You have 30 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, unopened and intact.
You will be responsible for paying for your own postage charges for returning your item. These postage charges are not refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 working days, depending on your card issuer’s policies.
For Refund and Returns please send an email to firstname.lastname@example.org and provide us with the following information:
Name, contact number, receipt of purchase, order number and reason for return.
Once request for return is approved, return the goods purchased in their original condition and packaging to:
The Remnant Whisky Company
39 Sandy Bay Road
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.